FAQs


Click on login at right top

Enter your email and password and then click on "login" button

You will have login details in your registered mail id and clicking on the link in email will let you reset your password

Once you login you will see following menu-
  • Home page
  • Appointment
    • Upcoming
    • History
  • Reports
  • Consult Doctors
  • Prescription

Yes. You can add your relatives and family members and access there details by switching to their profile.

Post login click on image on right top and menu will open.

  • Profile menu represents your profile page and you can add you relatives by clicking here.
  • Below profile link, you will have a switch option. You can switch to added relatives by clicking on their names.
  • Once you have added a relative in your profile please logout and login again to see it in dropdown menu.

Once you click on "Consult Doctors", You will see three sections- Your Details, Online Doctors, View Slots

  • Your Details

    If you have logged in for first time then you will need to upload a new photo or take a new photo by clicking on camera and upload. You can upload once you mouse over on the blank image

    Reason is important before making a call, so enter a reason

  • Select the slots available on online doctors section by clicking any future date. On selecting you will see the available schedule of doctor on right hand side. Click on preferred timeslot and book the appointment.
  • For direct appointment with doctor check the list of doctors available now.

Alternately you can visit nearest e-clinc and seek appointment through nurse.

click on "Upcoming" Appointment menu

  • You find all future appointment on this page.
  • Left hand side will have list of all upcoming appointments
  • Right hand side will have details of chosen appointment on left
  • You can change the details on right side by clicking on booking id on left side.
  • On right hand side details you will have three links info, medical info, reports and diagnosis
  • You can add data for medical info and reports by clicking on each of these.
  • Add the details before calling the patient

click on "History" Appointment menu

  • You find all past appointments on this page.
  • Left hand side will have list of all appointments
  • Right hand side will have details of chosen appointment on left
  • On right hand side details you will have three links info, medical info, reports and diagnosis
  • You can print the prescription on right side by clicking on prescription tab for that appointment.
  • You can access the invoice post the appointment is done on Invoice tab.

click on image icon on right top after login

  • Click on "Profile" mennu from dropdown
  • On profile page update your RMP number, specialization and qualification
  • It is also mandatory to update your signature to make sure you can prescribe medicine

Once you login, you are automatically online. You will have to visit "Consult Doctors" follow the steps mentioned for this.

When the video consultation is on, you can only view following data on right hand side of the frame.

  • You can chat and view data under timeline tabs.
  • You can view public notes written by doctor.
  • You can view prescription under timeline tab.
  • You can view vitals.
  • You can view diagnosis.

Click on login at right top

Enter your email and password and then click on "login" button

You will have login details in your registered mail id and clicking on the link in email will let you reset your password

Once you login you will see following menu-
  • Call(waiting room)
  • My Scedule
  • Appointment
    • Upcoming
    • History
  • My Patients

Once you click on "My Schedule" in top menu, You will see two sections- Current Schedule and View & Delete Schedule

  • On the calendar you can see monthly snapshot of your schedule
  • In order to set you calendar, please click on Add Schedule on right hand side.

    You will get three options to schedule.

    • You can schedule for today
    • You can schedule for multiple dates
    • You can schedule for recurring days like Sunday, Monday etc
  • You can alter your day's schedule by selecting a date and then creating new schedule for the day.

click on "Upcoming" Appointment menu

  • You find all future appointment on this page.
  • Left hand side will have list of all upcoming appointments
  • Right hand side will have details of chosen appointment on left
  • You can change the details on right side by clicking on booking id on left side.
  • On right hand side details you will have three links info, medical info, reports and diagnosis
  • You can add data for medical info and reports by clicking on each of these.
  • Add the details before calling the doctor

click on "History" Appointment menu

  • You find all past appointments on this page.
  • Left hand side will have list of all upcoming appointments
  • Right hand side will have details of chosen appointment on left
  • You can change the details on right side by clicking on booking id on left side.
  • On right hand side details you will have three links info, medical info, reports and diagnosis
  • You can add data by clicking on each of these.
  • Generate the invoice post the appointment is done

click on image icon on right top after login

  • Click on "Profile" mennu from dropdown
  • On profile page update your RMP number, specialization and qualification
  • It is also mandatory to update your signature to make sure you can prescribe medicine

Once you login, you are automatically online. The nurses and patients will be able to see you online and a green video icon will reflect against your name

  • A nurse will be able to call you directly upon finding you online
  • You are recommended to be on "Call" menu page while not doing video consultation
  • Once a nurse clicks on your icon you will recieve a ring and a pop up will appear. Press ok to continue the consultation. Post that you will be taken to consultation room.
  • In the consultation room you will have two frames- video frame and details fram on right
  • You will see a Join button on video frame. To allow the nurse to get into consultation, press on Join button and continue consultatin

When the video consultation is on, you can add and view following data on right hand side of the frame.

  • You can chat and view data under timeline tabs.
  • You can add public/private notes. Only Public note will be visible to patient. Click on Timline tab and then note icon below
  • You can add prescription. Click on Timline tab and then prescription icon below
  • You can add vitals. Click on Timline tab and then vitals icon below
  • You can add diagnosis. Click on Timline tab and then diagnosis icon below

Click on login at right top

Enter your email and password and then click on "login" button

You will have login details in your registered mail id and clicking on the link in email will let you reset your password

Once you login you will see following menu-
  • Appointment
    • Upcoming
    • History
  • Appointment
  • My Patients
  • Consult Doctors
  • Prescription
  • Invoice

Once you click on "Consult Doctors", You will see three sections- Patient Details, Online Doctors, View and Delete Schedule

  • Patient Details

    Search you added patient and select

    If the patient is newly added then you will need to upload a new photo or take a new photo by camera. You can upload once you mouse over on the blank image

    Reason is important before making a call, so enter a reason

  • Select the slots available on online doctors section by clicking any future date
  • For direct appointment with doctor check the list of doctors available now.

click on "Upcoming" Appointment menu

  • You find all future appointment on this page.
  • Left hand side will have list of all upcoming appointments
  • Right hand side will have details of chosen appointment on left
  • You can change the details on right side by clicking on booking id on left side.
  • On right hand side details you will have three links info, medical info, reports and diagnosis
  • You can add data for medical info and reports by clicking on each of these.
  • Add the details before calling the doctor

click on "History" Appointment menu

  • You find all past appointments on this page.
  • Left hand side will have list of all upcoming appointments
  • Right hand side will have details of chosen appointment on left
  • You can change the details on right side by clicking on booking id on left side.
  • On right hand side details you will have three links info, medical info, reports and diagnosis
  • You can add data by clicking on each of these.
  • Generate the invoice post the appointment is done

click on image icon on right top after login

  • Click on "Profile" mennu from dropdown
  • On profile page update your RMP number, specialization and qualification